Dreamgazer Audio Returns and Refund Policy
Effective Date: September 2, 2024
At Dreamgazer Audio, we strive to ensure our customers are satisfied with their purchases. Our return and refund policy is designed to provide clarity on what to expect in the event of a return or refund request.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Technical Issues: If there is a technical problem with the VST plugin that cannot be resolved by our support team, and the plugin is not functioning as described, you may be eligible for a refund.
- Incompatibility: If the VST plugin is incompatible with your system, and this issue cannot be resolved through our support, you are eligible for a refund.
- Unauthorized Transactions: If you believe a purchase was made without your authorization, please contact us immediately.
- Change of Mind: If you are not satisfied with your purchase or have simply changed your mind, you can request a refund within 7 days of your purchase date.
2. Non-Refundable Conditions
Refunds will not be issued in the following scenarios:
- Beyond Refund Period: Refund requests made after the 7-day period from the date of purchase will not be eligible for a refund.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email our support team at team@dreamgazeraudio.com with your order number and a detailed description of the issue.
- Investigation: Our support team will investigate the issue and may request additional information or troubleshooting steps.
- Resolution: If a refund is deemed appropriate, it will be processed within 7-10 business days to the original payment method used at the time of purchase.
4. Exchanges
We do not offer exchanges or credits on digital products. If you encounter a technical issue, we will work with you to resolve it or provide a refund if eligible.
5. Customer Support
If you have any questions or need further assistance, please contact our customer support team at team@dreamgazeraudio.com. We are here to help and are committed to resolving any issues to your satisfaction.
6. Modifications to This Policy
Dreamgazer Audio reserves the right to modify this returns and refund policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.